LunaLoots Casino Responsible Gambling

We are committed to safer gambling and to helping players keep control of their play. We believe gambling should be an enjoyable, controlled activity, so we provide practical tools, clear information and access to support to reduce harm and protect vulnerable customers. Below you will find the principles we follow and the options available on your account to manage play responsibly.

Player protection principles

We prioritise player safety, transparency and early intervention. Our approach is to offer clear controls, to monitor for patterns that may indicate harm, and to respond quickly when a customer asks for restrictions or help. We encourage open communication and make support resources easy to find.

Activity-control tools

You can set limits and controls on your account at any time from your profile. Available options include deposit limits, loss limits, session reminders and temporary account breaks. These tools are designed to help you stick to a budget and to step away when play is becoming a problem.

Deposit limits

Choose daily, weekly or monthly deposit limits that suit your finances. Limits can be increased or decreased, but increases may be subject to a short cooling-off period. We recommend setting a limit you can comfortably afford and reviewing it regularly.

Loss limits

Loss limits let you cap the amount you are willing to lose over a specified period. If you reach the set limit, further play will be blocked until the next cycle or until you change the limit after any required waiting period.

Time limits and account breaks

Use session time limits and reality checks to control how long you play. You can also choose a short-term account break if you need time away. Breaks are available for defined periods and will suspend access while they are active.

Self-exclusion

If you need to stop gambling for a longer period, you can self-exclude. Self-exclusion can be temporary or permanent. During exclusion we will block access to your account and remove you from promotional communications. We will also outline the steps to reopen an account, where applicable, after exclusion ends.

Recognising signs of problematic behaviour

Warning signs include chasing losses, spending more time or money than intended, borrowing to fund play, neglecting responsibilities, or feeling unable to stop. If you notice these signs in yourself or someone you care for, consider using limits or self-exclusion and seek support.

Practical tips to stay in control

Set a budget and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and do not view gambling as a way to make money. Share account access controls with a trusted friend or family member if you need extra support.

Professional help and support organisations

If you need specialist support, contact one of the recognised organisations such as GambleAware, GamCare, Gamblers Anonymous or Gambling Therapy. These bodies provide confidential advice, helplines and local services. If you are concerned about immediate harm, seek urgent professional help in your area.