LunaLoots Casino Terms and Conditions

This page sets out the main rules that govern your use of our platform. It explains the relationship between you and us, the responsibilities that apply to accounts, and the basic procedures we follow for deposits, withdrawals and promotions. By registering an account and using our services you agree to these terms and any other policies we publish from time to time.

1. Account Responsibilities

   You are responsible for keeping your account details accurate and secure. Do not share your login details and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, money laundering, multi-accounting or breach of these terms. We also reserve the right to block or restrict accounts when required to comply with our security checks or legal obligations.

2. Eligibility Requirements

   To use the platform you must meet the minimum age requirement and be legally permitted to participate in betting and gaming in your location. We may refuse service or close accounts where local law or our policies prohibit use. When requested, you must provide valid identification and documents for verification - failure to supply requested documents may result in refusal of transactions or account closure.

3. Acceptable Platform Use

   Use our services in a lawful and fair manner. You must not attempt to manipulate systems, exploit promotions, use automated tools or create multiple accounts to gain unfair advantage. Prohibited behaviour includes collusion, exploiting software bugs and any activity intended to bypass our rules. We may limit, withhold or void bets, stakes or winnings that arise from suspected abuse.

4. General Bonus And Promotion Rules

   Promotions and bonuses are subject to specific terms which apply in addition to these conditions. Eligibility, wagering requirements, game contributions and maximum bet rules vary by offer. We will publish the applicable terms with each promotion - take care to check the promotion terms before opting in. We may withdraw or amend promotions where we have reasonable grounds to do so.

5. Deposits And Withdrawals

   Payments must be made using the methods available in your account. We may apply minimum and maximum deposit or withdrawal limits and require verification before processing withdrawals. All withdrawal requests are subject to anti-fraud and compliance checks and may be delayed or declined pending satisfactory verification. We may apply holds or limits on funds where required to meet our responsibilities.

6. Dispute Resolution

   If you have a complaint, contact our support team and provide full details so we can investigate. We aim to resolve queries promptly and fairly. If a dispute cannot be resolved directly, you may refer the matter to an independent consumer dispute scheme or other body applicable in your jurisdiction - details will be provided if appropriate.

7. Updates To Terms And Conditions

   We may update these terms to reflect changes in our services, law or business operations. We will make the current version available on the site and, where appropriate, notify you of significant changes. Continued use of the platform after changes are published constitutes acceptance of the updated terms.